Privacy policy

Last updated: July 14, 2026

At Vibrante Concept Store, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website or make a purchase, how we use it, with whom we may share it, and what your rights are.

By using our website or making a purchase, you agree to the practices described in this Privacy Policy.

Information we collect

Depending on how you interact with our site, we may collect the following information:

Information you provide us

First and last name.
Billing and/or delivery address.
Email address.
Phone number.
Information related to your orders, requests, or returns.
Any information you choose to share with us when communicating via email or contact forms.

Payment information

Payments are processed securely through our payment providers. Vibrante Concept Store does not store complete credit or debit card information. The processing of this information is subject to the privacy and security policies of the payment providers used.

Information collected automatically

When you visit our website, we may collect information such as:

IP address.
Browser type.
Device type.
Operating system.
Pages visited.
Browsing time.
Referring website.
Cookies and similar technologies.

How we use your information

We use the collected information to:

Process, prepare, and deliver your orders.
Manage payments, returns, and refunds.
Communicate with you about the status of your purchases.
Provide customer support.
Improve our website and shopping experience.
Personalize content, products, and recommendations.
Send you promotions, news, or newsletters when you have given your consent.
Detect fraudulent activities and protect the security of our site.
Comply with our legal and tax obligations.

Cookies and similar technologies

Our site uses cookies to improve your browsing experience.

Cookies can help us to:

Remember your preferences.
Maintain your shopping cart.
Analyze website performance.
Understand how visitors use our store.
Improve our marketing campaigns when applicable.

You can configure your browser to block or delete cookies. However, some site functions may not work correctly if you disable them.

With whom we share your information

We share information only when necessary to operate our store or comply with legal obligations.

This may include:

Shopify, the platform that hosts our online store and processes some of the information necessary to manage orders.
Payment providers to securely process transactions.
Courier and delivery companies to fulfill your orders.
Technology service providers who help us operate and improve our website.
Analytics and marketing tools used to understand our site's performance and improve customer experience, in accordance with applicable law.

We never sell or rent your personal information to third parties.

Information retention

We retain your information only for as long as necessary to:

Process your orders.
Provide customer service.
Comply with legal, tax, or accounting obligations.
Resolve disputes or enforce our terms and conditions.

Once the information is no longer needed, we endeavor to securely delete or anonymize it.

Information security

We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure.

Although we strive to maintain high security standards, no method of transmission over the Internet or electronic storage can guarantee absolute protection.

Your rights

Depending on the applicable legislation in your place of residence, you may have the right to:

Request access to your personal information.
Correct inaccurate information.
Request the deletion of your data when applicable.
Object to or limit certain processing of your data.
Withdraw your consent to receive promotional communications at any time.

To exercise any of these rights, you can contact us using the contact information provided at the end of this policy.

Minors

Our website and our products are not directed at children under 16. We do not knowingly collect personal information from children under that age. If we become aware that we have received such information, we will take reasonable steps to delete it.

Links to other websites

Our site may contain links to third-party websites or social networks. We are not responsible for the privacy practices of such sites, so we recommend that you review their respective policies before providing personal information.