At Vibrante Concept Store, we want you to enjoy your shopping experience as quickly and easily as possible. Below you'll find all the information regarding shipping, deliveries, pickups, and returns , depending on the product category you choose:
Coffee
Shipping and pickup options
-
Shipping: We ship to Puerto Rico and the United States through USPS .
-
Shipping time: Orders are processed within 2–3 business days . Once shipped, you will receive an email with your tracking number.
-
Pickup: You can select the pickup option at checkout (available in San Juan).
Returns and refunds
-
Because this is a consumer product, we do not accept returns on coffee, matcha, or other foods.
-
Returns will only be accepted if the product is defective or arrived damaged. In this case, please contact us within 48 hours of receiving your order by writing to: info@vibranteconceptstore.com .
Fashion
Shipping and pickup options
-
Shipping: We ship to Puerto Rico and the United States through USPS .
-
Shipping time: Orders are processed within 2–3 business days . Once shipped, you will receive an email with your tracking number.
-
Pickup: Available in San Juan (select the option at checkout).
Returns and exchanges
-
You can request a return within 30 calendar days of receiving your order.
-
The product must be in its original condition: unused, with tags attached, and in its original packaging.
-
Return shipping is the customer's responsibility, unless the product is defective or there is an error in the order.
-
To start the process, write to us at info@vibranteconceptstore.com indicating your order number.
-
Earrings and intimate items cannot be returned for hygiene reasons.
Refunds
-
Once we receive and verify your return, we'll process your refund within 1–7 business days , depending on your bank.
Flowers
Delivery areas
We currently offer deliveries to:
San Juan, Guaynabo, Bayamón, Cataño, Carolina, Trujillo Alto and Caguas.
-
Orders outside of these areas will be canceled and refunded.
Delivery times
-
Deliveries are made from 12:00 pm to 5:00 pm .
-
We do not guarantee an exact delivery time.
-
It is the customer's responsibility to ensure that the address is correct and available to receive the order.
Redelivery
-
If delivery cannot be completed due to an incorrect address or lack of contact, a new delivery will be scheduled at an additional cost .
Collected
-
You can also choose the pick-up option in San Juan (subject to availability).
Returns
-
Due to the nature of flowers, we do not accept returns or exchanges.
-
If your arrangement arrives in poor condition, you must contact us within the first 24 hours at info@vibranteconceptstore.com .
Important note: Shipping or delivery costs are automatically calculated at checkout. We offer special free shipping promotions during certain seasons; you'll see them on our website.